Refund & Cancellation Policy
We strive for complete customer satisfaction. Here's our policy on cancellations and refunds.
Cancellation Policy
Before Shipping
You can cancel your order within 24 hours of placing it, free of charge. After 24 hours, cancellations may be subject to processing fees.
After Shipping
Once your order has been shipped, you cannot cancel it. However, you can initiate a return after receiving the product, subject to our return policy conditions.
Return Policy
Valid Returns
- • Damaged or defective products received
- • Wrong product shipped
- • Product not as described
- • Unopened and unused products within 7 days
Non-Returnable
- • Opened or used products
- • Products damaged due to misuse
- • Perishable items
- • Customized products
Note: Due to the nature of herbal products and for hygiene reasons, we cannot accept returns of opened or used products unless they are defective.
Refund Process
Initiate Return
Contact customer support within 7 days of receiving your order
Return Approval
Our team will review your request and provide a return authorization
Ship Back Product
Ship the product back to us using the provided return label
Quality Check
We inspect the returned product upon receipt
Refund Processing
Once approved, refund is processed within 5-7 business days
Refund Timeline
Refund Methods
UPI Transfer
Fastest method (within 24 hours)
Bank Transfer
5-7 business days
Wallet Credit
Instant (for store credit)
Return Shipping
Our Fault
If the return is due to our error (wrong product, defective product, etc.), we provide a prepaid return label and cover all shipping costs.
Customer Preference
If you're returning due to change of mind or size preference, return shipping costs are the customer's responsibility.
Quality Assurance Promise
We stand behind the quality of our herbal products. If you receive a defective or damaged product, we'll replace it immediately or provide a full refund.
Need Assistance?
Our customer support team is here to help with any refund or cancellation requests